Vadati receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.
Information You Provide -
Your Account Information. You provide your first name, last name, mobile phone number, email address, Set-top box brand, TV brand, and region to create a Vadati account. You confirm you are authorized to provide us such information. You may also add other information to your account, such as a profile picture and address.
Your Voice Commands. We retain voice commands used by you in text format for a maximum period of 6 months with the purpose of enriching the voice commands used by our users for a given function in the ordinary course of providing our Services to you. After the retention period, the voice commands texts are deleted from our servers. Your messages are stored on your own device. We also offer end-to-end encryption for our Services, which is on by default, when you use our services. End-to-end encryption means that your information is encrypted to protect against third parties from reading them.
Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.
Automatically Collected Information -
Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers.
Third-Party Information -
Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the Vadati share button on a news service to share a news article with your contacts, or groups, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Account Information. Your first name, last name, mobile phone number, email address, Set-top box brand, TV brand, and receipts will not be available to anyone including other users who uses our Services.
Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
How We Use Information
We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
Communications About Our Services. We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services.
No Third-Party Banner Ads. We do not allow third-party banner ads on Vadati. We have no intention to introduce them, but if we ever do, we will update this policy.
Commercial Messaging. We will allow you and third parties, like businesses, to communicate with each other using Vadati, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing. For example, you may receive flight status information for upcoming travel, a receipt for something you purchased, or a notification when a delivery will be made. Messages you may receive containing marketing could include an offer for something that might interest you. We do not want you to have a spammy experience; as with all of your messages, you can manage these communications, and we will honor the choices you make.
Assignment, Change Of Control, And Transfer
Managing Your Information
If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:
Changing Your first name, last name, mobile phone number, email address, Set-top box brand, TV brand Mobile Phone Number, Profile Name and Picture, or any other Account information can be updated by requesting by dropping us an email from your registered email address at firstname.lastname@example.org.
Deleting Your Vadati Account. You may delete your Vadati account at any time (including if you want to revoke your consent to our use of your information) by dropping us an email at email@example.com from your registered email address. When you delete your Vadati account, your account information is deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without letting us know that you want to delete the account, your information may be stored with us for a longer period.
Law and Protection
We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Vadati, or others.
Our Global Operations
Updates To Our Policy